As of Nov 25, 2013 the BFAP IT Helpdesk is now part of the OCIO's Shared IT Help Desk.
The new hours for desktop and helpdesk assistance will be 6:30 a.m. to 8 p.m., Monday through Thursday and 6:30 a.m. to 6 p.m. on Fridays. Weekend hours are Saturday, noon to 5 p.m. and Sunday, 3 p.m. to 8 p.m.
The official contact information for the Shared IT Helpdesk is:
PHONE: Call 8-HELP
EMAIL: Send a message to firstname.lastname@example.org
WEB: Submit a request through go.osi.edu/it
If you need assistance you may still use the same 7-IT4U phone number and 7IT4U for the time being. These points of contact will eventually be closed down, so please make a note of the new information above.